The comprehensiveness of our offer in the scope of designing and implementing Call/Contact Center systems is supplemented by telecomputing applications. They constitute one of the most important components of a professional Call/Contact Center system, supporting and significantly increasing the effectiveness of agents’ work.

For those using a Call/Contact Center we offer:

·       systems from work force management group, enabling for a significantly more efficient management of own human resources

·       visualization systems (on wallboard panels or LCD screens) of work of the Call/Contact Center system. The visualization enables for fast transferring of essential information to a group of agents, thanks to which the level of customer service may be significantly improved

·       systems for optimalization of work of multi-channel Call/Contact Center systems. The systems from this group allow to avoid losses connected with a long time of a customer’s waiting for an answer to e-mails or chats

·       PDS systems (Predictive Dialing System), which are intelligent applications enabling to generate and serve a very large traffic of outbound connections in Call/Contact Center systems.

 

Unima 2000 also offers advanced systems of recording and archiving conversations, as well as rating telephone connections.

 

We will be pleased to answer your questions, please send them to: handlowy@unima2000.com.pl