IP telephony

Internet telephony is a modern telecommunication solution, consisting in voice transmission in a package form, via Internet Protocol technology, that is in the same way as data is transmitted. Thanks to sending data and voice in the same telecomputing network the structure and administration of the telephone system of a given company is simplified. Telephone connections are made with the help of IP telephones or digital telephones, which are connected to the network, while their administration takes place with the help of an easy-to-use software, which is the equivalent of a telephone switchboard.

Market forecasts say that soon IP telephony will dominate the market of stationary telephones used at enterprises. Specialists estimate that implementation of an IP telephone enables a company to lower the telecommunication costs by up to 40%.

The IP solutions are most often used by enterprises having many branches both in the country, and abroad. Using a wide area computer network WAN enables companies to lower significantly the current costs of telephone connections – connections inside a company (LAN network) and with partners (VPN network) are not cherged. Moreover, thanks to the integration of the telephone with the computer you can realize the following functions: list of conference connections, presentation of both the number, and the caller’s name, transferring connections and other applications unavailable in the traditional telephony, e.g. Call Center, recording conversations, voice mail and integration with IT applications at a company.

Multibranch enterprises using the IP telephony reduce to zero the costs of connections inside a company, paying only flat-rate charges for access to the Internet, while the costs of communication with the outside world are significantly reduced, because an enterprise within the telephone zone pays costs like for local connections.

The main benefits gained after implementing the IP telephony:

•   lowering the costs of telephone connections
•  easy integration with other applications and systems
•  simplified administration and maintenance
•  unified telecomputing infrastructure
•  better communication with customers
•   growth of effectiveness and efficiency of work