Maintenance service

Unima 2000 offers its customers a maintenance service, within which it supervises, integrates and extends the telecomputing system in a way adjusted to the customer’s needs.

Thanks to a comprehensive set of actions, which will provide customers adjusting the parameters of the implemented system to the most recent technical standards, a customer will receive a solution adequate to the changing conditions of the external surrounding. The maintenance contract has the greater meaning, the greater is the share of an efficient system in the operational activity of a company.

As part of the service constructed in accordance with the SLA Service Level Agreement standards we offer services 7 days a week, 24 hours a day. The detailed scope of maintenance activities is shaped on the basis of individual customer needs. We offer:

  -    established individually with each customer hours of free-of-charge maintenance activities

  - technical consultations Help Desk

  -   updates for the system software

  -  keeping the maintenance staff in constant readiness

  -    keeping the documentation every time with the intervention of workers in the scope of maintenance services

  - keeping a set of spare parts in two perfectly supplied storehouses of Unima 2000

  - replacement equipment for the time of a repair

  -  services of technicians and specialists requiring the presence at the system location

  -   remote access connected with removing defects

  -  fast and efficient repair of wrongly functioning elements of the system

  - upload programme – update of systems within the same version

    -  discounts from end user prices for materials essential to repair the system

  -  opening of the system, extension, modification ·       works connected with repairs of damages caused by acts of God or the impact of the environment.

The competitiveness of our maintenance service is to a large extent guaranteed by a high level of competence of our staff. The Technical Department of Unima 2000 Systemy Teleinformatyczne is a group of specialists who constantly increase their knowledge at numerous trainings in the country and abroad.

Reaction procedures

After an initial recognition of the situation the maintenance activity is located on one of the four levels of advancement. The maintenance may be extended by services offered directly by the producer, which enables effectively eliminate all problems that occur in the implemented system.

A problem can be reported to the company by

     -   a special telephone line allocated for the customer, which is served by a maintenance worker 24 hours a day

  -  a generally available line to the Technical Department of Unima 2000

These reports can be confirmed or specified via other media - fax or e-mail. Each reported problem is registered and monitored centrally by specialists from the Technical Department. 

 

We will be pleased to answer your questions, please send them to: handlowy@unima2000.com.pl